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Hair left with sticky feeling and lots of build up

Cara Oct 13, 2016 12:21PM EDT

Hello! I recently purchased Yucca & Plantain Anit-Breakage Strengthening Shampoo. I was looking for a product with natural ingredients and I took a chance on this one. It was a bit more expensive then products I normally buy but I was willing to do so because I liked the ingredients and the story behind this company. I have recently also seen commercials and I like the concept except it made it really hard to choose a product right for me without conventional "for normal hair" type labels. I like the smell and I would like to find the right line for me but I am very disappointed with the way it left my hair feeling. My hair was sticky and FULL of buildup! I tried using it again but was left with the same problem. Please help! Which product should I use for straight/wavy somewhat full hair? I hate the sticky feeling! Can I refund my product?

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Nick Oct 13, 2016 02:31PM EDT Sundial Brands Agent

Hi Cara,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience! We will like to assist you further. Please send us an email to our support team at support@sheamoisture.com with further details about your hair and we can try to assist you further.

- Do you have high or low porosity hair? (you can check by visiting porosity411.com)
- How often do you wash your hair with shampoo?
- Do you use any styling products?
- Do you have any sensitivities to ingredients, such as protein?

Please let us know and we can assist you further. For a refund, please contact the retailer you purchased from and they can assist you with that refund.
Best regards,

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Vera Oct 30, 2016 08:21PM EDT
I've experience the exact same problem with the Yucca & Plantain Shampoo and was looking to contact Shea Moisture and it happen to be that Cara's message was the first one I saw. My 13 yr old daughter uses other lines of your products for curly hair and loves them. She told me that I had to try them and since I was looking for a good product to strengthening my hair I decided to used the anti-breakage strengthening line. I used it a week ago and it left my hair greasy and the conditioner did not detangle my hair. I decided to give it one more chance this week and ended up washing my hair again with another product. I will really like to try and be satisfied with this brand, can you recommend another line that will work on permed, henna colored, long, sometimes has breakage, frizzy, sometimes dry, hair. Thank you, Vera D.
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Nick Nov 01, 2016 04:40PM EDT Sundial Brands Agent

Hi Vera,
Thank you for contacting SheaMoisture. We are sorry to hear that the Yucca & Plantain line didn’t work well for you. Another line you can try that is great for preventing frizz and protecting hair is our Raw Shea & Cupuacu line: http://www.sheamoisture.com/Raw-Shea-Cupuau_c_1868.html. This collection will replenish natural barriers protecting your hair to prevent further damage from environmental factors.
Best regards,

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