Hello! I recently purchased Yucca & Plantain Anit-Breakage Strengthening Shampoo. I was looking for a product with natural ingredients and I took a chance on this one. It was a bit more expensive then products I normally buy but I was willing to do so because I liked the ingredients and the story behind this company. I have recently also seen commercials and I like the concept except it made it really hard to choose a product right for me without conventional "for normal hair" type labels. I like the smell and I would like to find the right line for me but I am very disappointed with the way it left my hair feeling. My hair was sticky and FULL of buildup! I tried using it again but was left with the same problem. Please help! Which product should I use for straight/wavy somewhat full hair? I hate the sticky feeling! Can I refund my product?
Thank you for contacting SheaMoisture. We are sorry to hear of your experience! We will like to assist you further. Please send us an email to our support team at email@example.com with further details about your hair and we can try to assist you further.
- Do you have high or low porosity hair? (you can check by visiting porosity411.com)
- How often do you wash your hair with shampoo?
- Do you use any styling products?
- Do you have any sensitivities to ingredients, such as protein?
Please let us know and we can assist you further. For a refund, please contact the retailer you purchased from and they can assist you with that refund.
Thank you for contacting SheaMoisture. We are sorry to hear that the Yucca & Plantain line didn’t work well for you. Another line you can try that is great for preventing frizz and protecting hair is our Raw Shea & Cupuacu line: http://www.sheamoisture.com/Raw-Shea-Cupuau_c_1868.html. This collection will replenish natural barriers protecting your hair to prevent further damage from environmental factors.