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GINA Nov 02, 2016 10:43PM EDT

This product left my hair extremely dry , hard and brittle! I am a long time user of shea moisture products! Has anyone else had this problem with this particular conditioner?

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Nick Nov 15, 2016 01:57PM EST Sundial Brands Agent

Hi Gina,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Our products are formulated with natural and certified organic ingredients. Due to various hair types, results may differ from person to person. We recommend adding an oil of your preference to create your very own cocktail. This customized treatment will allow you to receive the hydrating benefits from the oil while still receiving the vitamins and nutrients from the Raw Shea Butter Deep Treatment Masque. One of the more popular oils for creating cocktails is Coconut Oil but you can use any of your preferred oils to create this cocktail.
Thank you again for reaching out to us and for being a part of the SheaFamily! We appreciate it!

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LMarez Dec 26, 2016 06:52AM EST
Do you still make the daily and night time supplements? Where would I find them on your website?
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Nick Dec 29, 2016 08:49PM EST Sundial Brands Agent

Hi LMarez,
Thank you for contacting SheaMoisture. We discontinued the Daily and Night Time Supplements. We will no longer be providing these options. Please keep an eye out for new collections and products we will be launching on our website and in stores soon!
Thank you again for contacting us and for showing SheaLove!

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LaQuia Feb 01, 2017 04:11PM EST

I am not sure where else to go. I placed an order at the beginning of Jan 2017 and received no products. My credit card was charged for the full amount and I have not received an email with specific info to the situation or a call back. My order no. is AB-97262. Help please!
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Nick Feb 02, 2017 09:18AM EST Sundial Brands Agent

Hi LaQuia,
Thank you for contacting SheaMoisture. Your order, AB-97262, was delivered to the address listed on your order. Please check your email inbox for the tracking information and a response to your email you sent in to our support team.
Best regards,

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