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african black soap mud mask burned my face

Rox Jan 11, 2017 04:20PM EST

I love your hair products that I decided to give your skincare a try. I tried the SheaMoisture's African Black Soap Clarifying Mud Mask, when I put it on I felt a tingle but 3 minutes later it felt like my face was on fire. For the next week my face was red, especially on my cheeks, my skin peeled. Have you gotten this complaint before? It's really disappointing because your hair products are wonderful on my hair.

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Nick Jan 17, 2017 01:55PM EST Sundial Brands Agent

Hi Rox,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Masks are deep treatments for skin to help clear out the pores and to remove impurities while providing deep hydration. During this cleansing process, you will feel a tingle in the skin the mask is being used on. If you are receiving a reaction to the product, like skin peeling, rashes, or other irritations, you may have an allergy to one of the ingredients used in the product. We recommend discontinue use immediately and to contact your physician to find what ingredient may have caused the reaction. If you are unable to use the product, please contact the retailer you purchased from and they can assist you with a refund or exchange.
Thank you again for reaching out to us. If there is anything else we can assist you with, please let us know.
Best regards,

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