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Charged but never shipped

ASHLEY Jan 24, 2017 09:40PM EST

My reoccurring order was placed on 1/10/17 and I received an email stating order was processed with a FedEx tracking number but the order never shipped and FedEx states the sender (you) cancelled the order. Funds were taken out of my account on 1/10/17. Why didn't you ship my order and why did the FedEx shipment with a tracking number get cancelled? I never received an email or a phone call as to why it didn't ship and you have payment in full.

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Nick Jan 27, 2017 11:41AM EST Sundial Brands Agent

Hi Ashley,
Thank you for contacting SheaMoisture. We see a note on your order that you have spoken to a representative recently. Please check the tracking number sent to you for further information on the delivery of your package.
Thank you again for reaching out to us, we appreciate it!

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Venita Tomlinson Feb 15, 2017 07:47PM EST
I never received a reply, refund, credit for the incorrect item sent although I contacted you twice.
Items Ordered
Product Name SKU Price Qty Subtotal
Manuka Honey & Mafura Oil Intensive Hydration Conditioner
764302231059
$10.99
Ordered 1
Shipped 1
$10.99
Manuka Honey & Mafura Oil Intensive Hydration Liquid Hand Soap
764302231219
$4.99
Ordered 2
Shipped 2
$9.98
Coconut & Hibiscus Curl & Style Milk
764302290247
$10.99
Ordered 1
Shipped 1
$10.99
100% Pure Baobab Oil Head To Toe Nourishment
764302204046
$12.99
Ordered 1
Shipped 1
$12.99
100% Pure Monoi Oil Head To Toe Illumination
764302204015
$8.99
Ordered 1
Shipped 1
$8.99
Coconut & Hibiscus Shave Butter Créme
764302250340
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Nick Feb 21, 2017 11:19AM EST Sundial Brands Agent

Hi Venita,
Thank you for contacting SheaMoisture. We do not see any emails from you regarding your order. Please contact us at support@sheamoisture.com and provide your order number. We will be able to assist you further.
Best regards,

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