My reoccurring order was placed on 1/10/17 and I received an email stating order was processed with a FedEx tracking number but the order never shipped and FedEx states the sender (you) cancelled the order. Funds were taken out of my account on 1/10/17. Why didn't you ship my order and why did the FedEx shipment with a tracking number get cancelled? I never received an email or a phone call as to why it didn't ship and you have payment in full.
Thank you for contacting SheaMoisture. We see a note on your order that you have spoken to a representative recently. Please check the tracking number sent to you for further information on the delivery of your package.
Thank you again for reaching out to us, we appreciate it!
Thank you for contacting SheaMoisture. We do not see any emails from you regarding your order. Please contact us at firstname.lastname@example.org and provide your order number. We will be able to assist you further.