Support Center

Contact Us

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Waiting for shipping conformation

Amy Jan 25, 2017 10:22AM EST

I placed my order and received order confirmation on the 20th January and it has now been 5 days, and I have not received shipping confirmation, when will my order ship?

Thank you, amy

Up 0 rated Down
Lee Jan 25, 2017 09:30PM EST
I placed my order on January 13th. I received an email with tracking on the 18th, but it was cancelled due to the inauguration. (?) I haven't heard from Shea Moisture again. It's been eleven days.

Question: When can I expect my order to arrive?
Up 0 rated Down
Nick Jan 27, 2017 11:39AM EST Sundial Brands Agent

Hi Amy,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please send us an email to with your order number so we can check on the status of your order. We apologize for any inconvenience.
Best regards,

Up 0 rated Down
Taylor Mar 09, 2017 12:33AM EST
I have ordered a facial product and body wash . I am not understanding why my card was charged twice when I only made One Payment. I have not yet received an email about my order being placed . What is going on ??
Up 0 rated Down
Tiffanny Mar 21, 2017 02:18PM EDT
I'm looking for my package too. I was live chatting then Erika left without providing assistance. I have two order placed.
Up 0 rated Down
Nick Mar 29, 2017 11:42AM EDT Sundial Brands Agent

Hi Tiffany,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please emails us at with your order numbers so we can look into this further for you.
Best regards,

Post Your Public Answer

Your Name (required)
Your Email Address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found