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My order didn't ship.

Kerwin Jan 26, 2017 09:20PM EST

I didn't receive a tracking number and my delivery hasn't arrived yet.

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Nick Jan 27, 2017 11:28AM EST Sundial Brands Agent

Hi Kerwin,
Thank you for contacting SheaMoisture. Please email us your order number and we will look into the status of your order.
Best regards,

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LaQuia Feb 01, 2017 04:12PM EST

My order was not delivered either. I placed an order at the beginning of Jan 2017 and received no products. My credit card was charged for the full amount and I have not received an email with specific info to the situation or a call back. My order no. is AB-97262. Help please!
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Nick Feb 02, 2017 09:30AM EST Sundial Brands Agent

Hi LaQuia,
Please check your email for the confirmation tracking number as well as a response from our support team to your email request.
Best regards,

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