I recently ordered a couple of items and there is no record of the order on my account, but I have been charged for the items. I emailed customer support on Monday and have yet to receive a response. I got an email with the tracking number for the order, but it says the shipment was cancelled by the sender. Where is my order?
Thank you for contacting SheaMoisture. A representative has been in contact with you regarding your order through email. If you have any further questions, please reply back to that representative.
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Thank you for providing your feedback. We are sorry to hear you are having trouble placing an order. Please email us at email@example.com and our team can assist you further.