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Can't Order from Your Site

Danielle Feb 13, 2017 08:36PM EST

I have tried and tried to order directly from your company. Every time I attempt to add an item to the bag, it directs me to another page, and there are no items in the shopping cart. Then I will open another tab altogether, and the item will be in the cart. To top it off, when I finally tried to proceed to checkout, with only 1 of the 3 items I wished to purchase, it told me the shopping cart was empty! I unfortunatley cannot trust this, its confusing and i have no idea what if anything I would be buying, so I am purchasing from Amazon, for a higher price. Can you fix it? Or can I purchase over the phone in the future? The items I would like to get are not available anywhere in my area.

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Nick Feb 27, 2017 11:59AM EST Sundial Brands Agent

Hi Danielle,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. We were experiencing some technical difficulties for some users and our team resolved this case. Please visit our website,, and you should not experience this issue again. Please contact us back at and if it continues, please provide us your contacting information and our team will be able to assist you further.
Thank you again for reaching out to us and for showing SheaLove! We appreciate it!
Best regards,

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