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No Confirmation Email

Madelynn Jun 13, 2017 11:08PM EDT

I ordered a few items yesterday June 12, 2017 and I haven't received any kind of confirmation email. Is this normal? My card has been charged for it.

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SheaMoisture Community Support Jun 14, 2017 11:27AM EDT Sundial Brands Agent

Hi Madelynn,
We received your request through email which we will continue the conversation over.
Best regards,

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Paula Seid Jul 16, 2017 04:34PM EDT
Checking status of my order # 000120374 placed on July 5, 2017. Haven't received an email with a tracking number or even if it was shipped. Your attention is greatly appreciated.
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SheaMoisture Community Support Jul 18, 2017 02:28PM EDT Sundial Brands Agent

Hi Paula,
Thank you for contacting SheaMoisture. We are sorry to hear you did not receive your order. We reshipped your order yesterday, 7/17/2017 and a tracking number should have been sent to your email. If you have any other questions, please let us know.
Best regards,

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