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No Confirmation Email

Madelynn Jun 13, 2017 11:08PM EDT

I ordered a few items yesterday June 12, 2017 and I haven't received any kind of confirmation email. Is this normal? My card has been charged for it.

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Nick Jun 14, 2017 11:27AM EDT Sundial Brands Agent

Hi Madelynn,
We received your request through email which we will continue the conversation over.
Best regards,

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Paula Seid Jul 16, 2017 04:34PM EDT
Checking status of my order # 000120374 placed on July 5, 2017. Haven't received an email with a tracking number or even if it was shipped. Your attention is greatly appreciated.
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Nick Jul 18, 2017 02:28PM EDT Sundial Brands Agent

Hi Paula,
Thank you for contacting SheaMoisture. We are sorry to hear you did not receive your order. We reshipped your order yesterday, 7/17/2017 and a tracking number should have been sent to your email. If you have any other questions, please let us know.
Best regards,

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Veronica Brents Jul 22, 2017 05:10PM EDT

I wanted to say that I'm a huge fan of your company.

I've been a long time buyer of your products and can't imagine buying anything else. I know a lot of folks probably email to complain and it can be tough responding to those, so I thought I'd add a little sunshine. 🙂

You're doing great work, it's appreciated in our house, and I wanted to say thanks.

I don't know if you have any samples or coupons you could send my way but I'd be most appreciative to try more of your products.

Thank you and have a great day!
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Nick Jul 24, 2017 03:08PM EDT Sundial Brands Agent

Hi Veronica,
Thank you for contacting SheaMoisture and for showing your support. Please follow us on Facebook, Twitter, Instagram, or sign up for our Newsletter on for announcements on upcoming promotions. We provide discount codes and samples periodically through those promotions. Thank you for being part of the SheaFamily!
Best regards,

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