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Expiration Date

Jaymee Jul 12, 2017 11:32AM EDT


I ordered the Superfruit Soft Gel Cream from Ulta two months ago and the smell is extremely odd. I have purchased it before and it does not smell anything like it normally does. Also the consistency is much more watery (something I've also noticed with the JBCO leave in which I no longer purchase due to that fact). Has the formula changed and is there an expiration date?
(It was stored in a dark, cool place).

Thank you

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Nick Jul 14, 2017 11:38AM EDT Sundial Brands Agent

Hi Jaymee,
Thank you for contacting SheaMoisture. The SuperFruit Multivitamin Soft Gel Cream has not had a formula change. We do not have expiration dates on our products as a date does not mark the end of the efficacy of the product. With all natural ingredients, texture, color and scent will vary from batch to batch. This is due to when the ingredients are harvested. The change in soil, environment, and other factors can alter the ingredient slightly but they will not change the efficacy. Shea Butter, our company’s main ingredient, can be a little more liquid in texture or solid due to its fatty acid composition so a more liquid product is normal. If you are unable to use the product, please contact the retailer for an exchange or refund.
Thank you again for reaching out to us! If you have any other questions, please let us know.
Best regards,

Up 1 rated Down
Nataliia Voronina Oct 25, 2017 03:01AM EDT
I bought couple Shea Moisture products. I would like to know what is the expiration date of each of them. I tried to find this information on the bottle but I see only Lot number. I don't know how to read and understand the lot number and how to know the expiration date of the product.
Please help me.
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Nick Oct 26, 2017 04:18PM EDT Sundial Brands Agent

Hi Nataliia,
Thank you for contacting SheaMoisture. Our products currently do not have a printed expiration date on them as our products do not have a date when they lose their efficacy. When using a product, we recommend using it within 12 months from when it is opened. The lot number is a randomized number for us to check on its batch, it doesn’t reference any type of expiration date. If you would like us to check on when it was manufactured, provide the lot number and we can check on that for you.
Thank you again for reaching out to us. If you have any other questions, please let us know.
Best regards,

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