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pump release

William Dean Sep 02, 2017 08:53PM EDT

How does the pump release so that it can work as a pump? Do you just pull it up or do you unscrew it?

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Nick Sep 12, 2017 04:33PM EDT Sundial Brands Agent

Hi William,
Thank you for contacting SheaMoisture. To loosen the pump, you need to turn the pump counter clockwise. This unlocks the mechanism, allowing the pump to work.
Thank you again for reaching out to us and for being part of the SheaFamily!

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Sedary Mar 06, 2018 02:08PM EST
This does not work. I can see where it needs to line up in order to work but I can't get it to operate. Even Yahoo Answers has the unsuccessfully answered question on it! I end up taking an old pump out of the previous bottle every time. (I love every product I've used so it's worth the trouble. But, still....)
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Linda Martin May 01, 2018 09:21AM EDT
No answer here........ I can't get the pump to work either........ turning counter clockwise does not work.
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Nick May 01, 2018 09:22AM EDT Sundial Brands Agent

Hello,
Thank you for contacting SheaMoisture. If you have a pump that is not unlocking, please email us at support@sheamoisture.com your address and we will send you a replacement pump.
Best regards,

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