How does the pump release so that it can work as a pump? Do you just pull it up or do you unscrew it?
Thank you for contacting SheaMoisture. To loosen the pump, you need to turn the pump counter clockwise. This unlocks the mechanism, allowing the pump to work.
Thank you again for reaching out to us and for being part of the SheaFamily!
Thank you for contacting SheaMoisture. If you have a pump that is not unlocking, please email us at email@example.com your address and we will send you a replacement pump.