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Body Lotions

Helene Donaghy Dec 30, 2017 12:14PM EST

I love your products, but the body lotions are hard to get out of the bottle. If you put i in a bottle like the shampoo it would be muck easier to get to the bottoem of the bottle.

Up 1 rated Down
Nick Jan 09, 2018 09:28AM EST Sundial Brands Agent

Hi Helene,
Thank you for contacting SheaMoisture and for being part of the SheaFamily! We are sorry to hear of your experience. Our Product Development Team has heard your concerns and are right now looking for other packaging options to help make the lotions easier to access and are hoping to roll out the updated packaging as soon as possible. We apologize for any inconvenience and appreciate you taking your time to write to us and for providing your feedback. Please follow us on Facebook, Twitter or Instagram for any announcements on our product updates as well as for promotions and giveaways.
Thank you again for reaching out to us and for showing SheaLove! We appreciate it!

Up 0 rated Down
Janice Rickert Jan 29, 2018 09:27AM EST
I have the same problem as Helene....getting your lotion out of the bottle. Your lotion is more like a cream. Not liquid enough to get out of the small neck opening of your current bottle. My suggestion is to package it like a cream, in a wide mouth container. I unscrewed the cap off the bottle and used my pinkie to get out what I could. Then I had my husband cut the top of the bottle off and I scooped out the remainder of the "lotion" into some cosmetic jars that I had saved. Works much better that way and I'm thrilled because I love your product.
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Ty Mar 28, 2018 11:23AM EDT
I agree with the above posts and furthermore, I LOVE the original formulation of the Frankincense and Myrrh. I don't like the new formulation as much, although, it is easier to get out of the bottle. I would love to be able to purchase the original formulation in a jar
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Heidi Apr 12, 2018 04:43PM EDT
I purchased the Shea baby body lotion and it is runny like this how it is suppose to be. It has the frankincense and I am scared it was tampered with....I shook it up also. It was just like water.
Up 0 rated Down
Nick Apr 12, 2018 04:45PM EDT Sundial Brands Agent

Hi Heidi,
Thank you for contacting SheaMoisture. Our products will vary in consistency because of the natural materials used for the products. They can be looser or thicker in consistency but will still provide the same benefits. We can check on the batch for you. Please email us at the lot number and our team will see if there was an issue with the lot.
Thank you again for reaching out to us, we appreciate it!
Best regards,

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