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Lotion is like water

Tina D Feb 24, 2018 01:47PM EST

Normally I like your product and how thick it is. But the last bottle I bought is as runny as water. I went back to Wal Mart and looked at the remaining bottles on the shelf and they were all the same, very watery when I shook them. Is it a bad batch or have you changed it? The lot # is 76351

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Nick Mar 06, 2018 02:17PM EST Sundial Brands Agent

Hi Tina,
Thank you for contacting SheaMoisture. Our products are formulated with natural and certified organic ingredients. The nature of shea butter, coconut oil, and other oils is to be looser or thicker depending on their temperature. The ingredients will also differ depending on what season they are harvested so it will affect the color, texture and scent of a product, but never the efficacy. It will still provide the same benefits as before.
Thank you again for reaching out to us! If you have any other questions, please let us know.
Best regards,

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