Has anyone else had a reaction from this mask? It turned my skin bright red and had burning sensation after using only for 5 minutes.
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Our products are formulated with natural and certified organic ingredients. Due to differing skin types, results will vary from person to person. When using a mask, it will draw out the dirt and toxins from pores. As those impurities rise from the pores and off the skin, they may cause an irritation to skin and cause that tingling sensation. This is normal. After using a deep cleanser, your skin won’t have as many toxins in pores to cause that same type of irritation. If you are experiencing an allergic reaction, you may have an irritation to an ingredient. We recommend you contacting your physician for further information on what ingredient may be causing this reaction as it will be different for each user. Please email us what ingredient may have caused this reaction as well as your address and we can send a complimentary product that does not contain that ingredient.
Thank you again for reaching out to us. If you have any other questions, please let us know.