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Packaging - can't open it!

Susan Mar 24, 2018 05:36PM EDT

The bottle of Extra Dry Skin Body Lotion has a twist top with your typical "open" one direction and "stop" the other direction, but no matter which way we turn it and for how long, it will not pop up. Help!

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Nick Mar 27, 2018 01:24PM EDT Sundial Brands Agent

Hi Susan,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please email us at and provide your address, we will send a replacement pump for you.
Best regards,

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