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Why is your shipping so ridiculously expensive?

Julianne May 27, 2018 02:35PM EDT

Ten dollars for shipping on one item? Seriously?

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Nick May 29, 2018 01:21PM EDT Sundial Brands Agent

Hi Julianne,
Thank you for contacting SheaMoisture. Our shipping is tied directly to the carrier and whatever pricing they offer. To avoid shipping costs for users within the mainland United States, we provide free ground shipping on orders of $35 and over.
Thank you again for reaching out to us! If you have any other questions, please let us know.
Best regards,

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Ken Jul 13, 2018 01:06PM EDT
I just placed an order.

Items Qty Price
Peace Rose Oil Complex Sensitive Skin Facial Cleansing Oil
SKU: 764302216025 3 $32.97
Total Amount $32.97

My shipping was 9.00 and something. That's like 25% of the order! I could have bumped it to $35 but did not know until after I did payment and was in final stage of ordering. A bit deceitful.
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Nick Jul 13, 2018 01:12PM EDT Sundial Brands Agent

Hi Ken,
Thank you for contacting SheaMoisture. We offer Free Shipping at over $35 to help users with the shipping costs. Shipping costs are dependent on the carrier, gas prices, handling fees, etc. You may find further information about rates and fees by visiting the carrier’s website.
Thank you again for reaching out to us. If you have any questions, please let us know.
Best regards,

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