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expiry date on the bottle

Jesselyne Mootooveeren Jul 11, 2018 02:08PM EDT

Dear Sir,

I am an advocate of your products since 2013 and I live in Mauritius , an Island found in the Indian Ocean. The only delivery channel available to me is to buy your products on ebay.Therefore I bought a shea moisture coconut & hibiscus - curl & style shine milk which I received on the 5.07.2018.My issue is that the expiry date on the bottle is 09.2018 that mean in 2 months.When I questioned the seller on ebay , the latter replied that the manufacturer said it was ok.

Exp: 09/2018
lot: 147J 6

Please do confirm if it is ok or not and please also do intervene with those sellers who may damage your brand image.

Best Regards,
Jesse

Up 0 rated Down
Nick Jul 13, 2018 01:27PM EDT Sundial Brands Agent

Hi Jesse,
Thank you for contacting SheaMoisture. We are actually removing expiration dates from products as a date does not mark the end of the efficacy of the product. All our products we recommend using within 12 months from when it is first opened or used. The date was printed on products so that they can be sold through retailers who required them at the time to sell but now no longer require that date. While it is ok to use a product after the expiration date, if you are uncomfortable using the product, contact the seller through ebay for an exchange or return.
Thank you again for reaching out to us and for showing SheaLove! If you have any other questions, please let us know.
Best regards,

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