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Checkout Process

Lovely Sydney Aug 15, 2018 02:09AM EDT

I keep getting a blank page after I click "Go to Checkout." Does this have to do with my current location which is Japan?
And also, do you ship your products to Japan as well?

Thank you.

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Nick Aug 17, 2018 02:37PM EDT Sundial Brands Agent

Hello,
Thank you for contacting SheaMoisture. Currently we do not ship internationally. It is a service we are looking to provide in the future. Please send a request to support@sheamoisture.com and our international representative will be in contact to help you find a reseller for your area.
Thank you again for reaching out to us, we appreciate it!
Best regards,

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Shelley Ramsey Jan 17, 2019 03:21PM EST
I have been trying to place an order this morning. After I enter all my information and press submit I have gotten a spinning wheel for about 10-15 minutes. No confirmation. I need to know whether my order was submitted and if not how do I place my order?
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Nick Jan 17, 2019 03:22PM EST Sundial Brands Agent

Hi Shelley,
Thank you for contacting SheaMoisture. We do not see any new orders under your name or email. We recommend clearing your browser cache to clear site cookies then placing a new order. Please check to see if your browser is running the most updated version.
Thank you again for reaching out to us! If you have any other questions, please let us know.
Best regards,

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