Support Center

Contact Us

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Why does my face burn?

Brandon Frederick Jan 22, 2019 01:16AM EST

Why does your face mask make my face burn and red and puffy?

Up 0 rated Down
Nick Jan 30, 2019 11:01AM EST Sundial Brands Agent

Hi Brandon,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Our products are formulated with natural and certified organic ingredients. Due to differing skin types, results will vary from person to person. When using a mask, it will draw out the dirt and toxins from pores. As those impurities rise from the pores and off the skin, they may cause an irritation to skin and cause that tingling sensation. This is normal. After using a deep cleanser, your skin won’t have as many toxins in pores to cause that same type of irritation. If you are experiencing an allergic reaction, you may have an irritation to an ingredient. We recommend you contacting your physician for further information on what ingredient may be causing this reaction as it will be different for each user.
Thank you again for reaching out to us. If you have any other questions, please let us know.
Best regards,

Post Your Public Answer

Your Name (required)
Your Email Address (required)
Answer (required)
support@sheamoisture.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete