Support Center

Contact Us

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

body lotion container

Pollyann King Feb 05, 2019 11:06PM EST

I love your Frankincense & Myrrh body lotion. However, do to it's wonderful thick and rich consistency, it is very difficult to get out of the bottle, especially if you have weakness in your hands. The only way I can use it is to cut the top off the bottle and transfer the contents with a spatula to a jar, that is similar to the container your body butter comes in. A messy process! I was hoping your company would consider packaging the body lotion in a jar like container, making it accessible to many of us, without such a hassle. Thank you for seriously considering my request.

Up 0 rated Down
Nick Feb 08, 2019 10:05AM EST Sundial Brands Agent

Hi Pollyann,
Thank you for contacting SheaMoisture and for being part of the SheaFamily! We are sorry to hear of your experience. Our Product Development Team has heard your concerns and are right now looking for other packaging options to help make the lotions easier to access and are hoping to roll out the updated packaging as soon as possible. We apologize for any inconvenience and appreciate you taking your time to write to us and for providing your feedback. Please follow us on Facebook, Twitter or Instagram for any announcements on our product updates as well as for promotions and giveaways.
Thank you again for reaching out to us and for showing SheaLove! We appreciate it!
Best regards,

Post Your Public Answer

Your Name (required)
Your Email Address (required)
Answer (required)
support@sheamoisture.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=5581