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Shea Coconut solidifying

Katie Rodewald May 30, 2019 11:37PM EDT

You are officially ignoring my messages via FB. I purchased the Baby wash coconut and its has a large solid chunk the size of a golfball in the bottle. After I noticed on 1 bottle I looks at the new one waiting in my drawer and see it also is solidifying. What is going on. These are in the bathroom in normal controlled temperatures so I see not reason why this is happening.

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Nick Jun 05, 2019 10:30AM EDT Sundial Brands Agent

Hi Katie,
Thank you for contacting SheaMoisture. We are sorry to hear of your experience. Please send photos of the product, along with the lot code, to Our team will look into it further for you.
Best regards,

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