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Clumps in JBCO shampoo

jamie Jun 28, 2019 06:19PM EDT

Bought bottle of JBCO shampoo for the first time and about two or three weeks later I noticed that little brown chunks had formed. Anyone else notice this? I email customer support and sent pics but no one has emailed me back.

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Nick Jul 01, 2019 09:52AM EDT Sundial Brands Agent

Hi Jamie,
Thank you for contacting SheaMoisture. Our team responded to your email regarding this. Please check your spam/junk folder if the email is not in your inbox. When our products settle, the ingredients may separate. This is normal with natural ingredients. What you see here is a separation of the caramel and butter from the other oils and extracts. We recommend to shake the contents to redistribute the caramel with the other ingredients.
Best regards,

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